The installation of a fire and security system is one of the most important investments you can make in your business, a fire or theft can devastate businesses, therefore making sure you have the best system to suite your needs, fitted by a competent and reliable company is of paramount importance.
That’s why Assured take everything we do for you very seriously and strive to provide the best possible service when you invest in your system. We have many years experience in installing fire and security systems and have developed a unique service to make sure we meet yours needs and maintain our own high expectations.
“80 % of businesses that have a major fire cease trading within 3 years”
Your order is important to us – fast turn round and immediate contact, keeping you in the picture
When we receive your order for an installation, we don’t just leave it there, to ensure you know exactly what is happening we contact you as soon as the order is received to let you know what will happen next, you will then get an email and letter confirming this along with the installation managers name, direct phone numbers and email address. You will also get all managers details of all other departments you may deal with, from the sales manager and service manager right through to the Managing Directors just in case you want to escalate anything further.
“Every year there are over 32,500 fires in businesses and commercial premises, schools etc – that’s 89 per day”
Commissioning and handover
When we finish installing your system we go through an extensive checking procedure to make sure it works correctly and is installed to the correct design, we also make sure you know what work we have done and fully run through the system and your responsibilities under any fire or security regulation to ensure your compliance.
This includes full witness testing and sign off of commissioning, handover procedures and any certification for your compliance.
Checking our work – quality to ensure your peace of mind
For every installation we complete we send you a customer quality questionnaire to ask you “how did we do ?”, This is a bespoke online questionnaire that is issued within one week of the handover date and followed up by our quality manager to ensure we get your feed back so we can immediately address any issues or improve our long term performance.
Approved engineering expertise
To ensure your installation goes smoothly our installation manager will contact you and specify an an engineer who will carry out the work and look after the installation, if required we will issue a method statement and risk assessment to ensure the work is carried out correctly and safely.
All of our engineers have a high level of customer liaison skills which means you will receive exceptional customer service. Our engineers are trained to the relevant technical codes of practice and in health, safety and care standard so you can be confident that the work will be completed in an efficient and professional manner.
Our engineers will update you daily or weekly on the progress of the installation making sure you know exactly what is happening and when the work will be complete.
All of our engineers are smartly dressed in Assured uniform with security cleared identification, they carry cleaning equipment and vacuum cleaners so you can be Assured that we will leave your workplace and business clean and tidy.
The Assured Team – here to serve you
With our skill, experience and technology to meet your needs, we want you to know that we are always here to help whatever your systems or service needs may be, we pride ourselves on delivering a bespoke service to tailor your needs.
We have a proven network of engineers based nationwide to deliver fire safety and security services which are backed up from our installation and service desks. Our team of engineers, corrective works co-ordinators and field line managers all managed by our team managers help deliver this work the way you want it.
The latest systems and software to deliver the best service
Our CASH Customer Relationship Management (CRM) and job costing system enables our installation team to track every cost and time spent on your installation, this enable us to monitor the progress of your project and keep a keen eye on any potential overruns or cost issues.
Through our bespoke vehicle tracking system we can identify the engineers time of arrival and departure, this system helps us be more efficient which keeps our costs down and ultimately benefits you.
Experience, honesty and understanding of your needs
We have a long established and trusted relationship with our clients in delivering fire safety and security services and have always been transparent in our information, the good and bad is delivered and discussed to address all issues with all our clients to ensure a trouble free installation.
Although our engineers and staff are highly experienced and regularly trained from a technical point, the advantage to our customers is that we understand the challenges of working in different environments, whether it be manufacturing, high security, buildings where people have learning difficulties, or other unique environments, our staff know that entering and working in different sites can be totally unique and they are under a duty of care and obligation to adapt their selves to this.
Save time, money and the planet – reducing your carbon footprint
By using Assured you can reduce your carbon footprint as we use new environmentally friendly low emission and fuel efficient diesel vans and our multi-skilled engineers only have to make one visit to cover your fire alarm, fire suppression system, intruder alarm system, CCTV system, fire extinguishers, emergency lighting and much more.
Real after sales service with total transparency
Your Account Manager is always dedicated to you from the moment you join us and can be contacted directly by phone on their personal mobile or email. We also issue all our managers mobile phone numbers and emails as well as our Managing Director, this is to prove to you that we won’t hide behind a main phone number and that if you don’t get what you need you have a way of escalating this, even if that means all the way to the top.
“Trust Assured Fire and Security to give you the Customer Service you can always rely on”
Benefits of using Assured
365/24/7 – always there for you – meaning you will never be left waiting for help
Nationwide service by local engineers – get a consistent and professional service where ever you are
One engineer one visit – multi-skilled engineers know all your systems and your site saving you time and money in dealing with several companies and people and saving the planet
Personal service from people you know and trust – being a transparent organisation we provide full contact details of all our staff from the engineer and his manager to the Managing Directors phone number and email address
Real time engineering – all our work is completed on electronic PDA’s so you get emailed all your documentation within seconds of the work being completed, this includes your compliance certificates and it’s all backed up on line
Free online reports and buyers guides – providing you with up to date independent information on specialist fire safety and security services, from fire alarm buyers guides to 50 checks on your buildings fire safety this helpful information will help you make the right choice for you
Monthly audits of our engineers, staff and work – from mystery shoppers, customer questionnaires to technical audits of our work, you can be Assured we check, check and double check out service delivery to ensure you get a consistent and improved service
First time fix – keeping your systems working at an optimum – our engineers are targeted and monitored on their ability to fix a fault on the first visit, this ensures you get your problem fixed quickly and economically
Free fire safety and security audits – we will evaluate your organisations risk against fire and crime and provide you with a full report on where you are at risk or lack compliance
Fast efficient service – ensuring you are compliant and save money – if you need a repair or corrective work and upgrade our engineers can quote and fit while on site saving a return visit or if the quote is more complex we will have a quote with you the next day and follow this up within a week
Keeping you keep your self compliant – weekly updates on fire safety & security legislation and news with our email subscription service
Keeping you informed – Top tips on what you can do to make your organisation safer and secure
Annual health check – improving our service to you – we visit your premises or call you at least annually to check you are happy with our service and find out ways we can improve our service to you and save you more time and money
Remote service of your system – saving you time and money by remotely accessing your systems and resetting, interrogating or programming your system without the need for an engineer to visit your premises
Independent approval of our services – by using a BAFE, SSAIB & CHAS approved company you can be assured you are using a quality company that comply with all fire safety, security and health and safety requirements
The Customer is King – An independent company with great customer service at the core of its values – ensuring you will never need consider an alternative supplier
Maintenance Contract Service Levels
Bronze - The contract cost is inclusive of labour for preventative maintenance to include testing & inspection during normal working hours at the intervals stated in this agreement. Any additional fault finding, call outs, training, additional works, programming or materials used will be charged at the Company’s current list prices.
Silver - This contract has everything included within the bronze contract, but is inclusive of engineer call outs.
Gold – This contract includes engineer call outs as well as replacement to any equipment should it break down due to normal fair wear and tear or normal deterioration of the system (this does not include lamps or batteries).