Our Customer Relationship Management (CRM) system enables our service desk coordinators to efficiently log calls and distribute to our engineers. They acknowledge this call and we know when they are on their way to you. Through our bespoke vehicle tracking system, we can identify which engineer is closest to you and can keep you informed. This system enables us to be more efficient and keep our costs down, which ultimately benefits you.
All our engineers will call you to let you know they are on their way, and the estimated time of arrival.
By using Assured for all your fire and security systems maintenance, you can reduce your carbon footprint. Not only do we use environmentally friendly low emission and fuel efficient diesel vans, but our engineers are multi-skilled across all the systems we maintain, meaning just one engineer visit can service and maintain all systems.