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Assured Response

Fire alarm maintenance 365/24/7 – always there for you – meaning you will never be left waiting for help

Nationwide service by local engineers – get a consistent and professional service where ever you are

One engineer one visit – multi-skilled engineers know all your systems and your site saving you time and money in dealing with several companies and people and saving the planet

Personal service from people you know and trust – being a transparent organisation we provide full contact details of all our staff from the engineer and his manager to the Managing Directors phone number and email address

Real time engineering – all our work is completed on electronic PDA’s so you get emailed all your documentation within seconds of the work being completed, this includes your compliance certificates and it’s all backed up on line

Free online reports and buyers guides – providing you with up to date independent information on specialist fire safety and security services, from fire alarm buyers guides to 50 checks on your buildings fire safety this helpful information will help you make the right choice for you

Monthly audits of our engineers, staff and work – from mystery shoppers, customer questionnaires to technical audits of our work, you can be Assured we check, check and double check out service delivery to ensure you get a consistent and improved service

First time fix – keeping your systems working at an optimum – our engineers are targeted and monitored on their ability to fix a fault on the first visit, this ensures you get your problem fixed quickly and economically

Free fire safety and security audits – we will evaluate your organisations risk against fire and crime and provide you with a full report on where you are at risk or lack compliance

Fast efficient service – ensuring you are compliant and save money – if you need a repair or corrective work and upgrade our engineers can quote and fit while on site saving a return visit or if the quote is more complex we will have a quote with you the next day and follow this up within a week

Keeping you keep your self compliant – weekly updates on fire safety & security legislation and news with our email subscription service

Keeping you informed – Top tips on what you can do to make your organisation safer and secure

Annual health check – improving our service to you – we visit your premises or call you at least annually to check you are happy with our service and find out ways we can improve our service to you and save you more time and money

Remote service of your system – saving you time and money by remotely accessing your systems and resetting, interrogating or programming your system without the need for an engineer to visit your premises

Independent approval of our services – by using a BAFE, SSAIB & CHAS approved company you can be assured you are using a quality company that comply with all fire safety, security and health and safety requirements

The Customer is King – An independent company with great customer service at the core of its values – ensuring you will never need consider an alternative supplier

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