We are extremely happy to be working with World Duty Free, a global travel retailer based in all major UK Airports.
World Duty Free made contact with Assured after being let down by their existing Fire Extinguisher Maintenance provider. With their sites being based within airports they needed a company they could rely on and trust to have a strict maintenance regime, deliver on time and do what they say they are going to do. One of the biggest challenges World Duty Free faced was working with their maintenance provider on gaining access to their sites. This was time consuming for the airport managers and was heavily reliant on people turning up on time.
Assured had previously completed an in depth Fire Risk Assessment for World Duty Free at London’s biggest airport, Heathrow covering all 5 terminals.
After multiple failings with their existing provider, World Duty Free had had enough. Having previous knowledge and experience of how Assured operates and the level of customer service we provide, they knew they could rely and trust us to take on the Fire extinguisher maintenance contract for all their sites within all major UK airports.
World Duty Free became one of our customers at the beginning of August and within a couple of weeks we had engineers issued with a strict maintenance programme, completing maintenance visits on time and gaining access first time.
A Spokesperson from World Duty Free praised us for the quick turnaround time and the speed and efficiency at which the work was carried out.
Not only did Assured receive recognition from the estates manager but also the airport managers on how quickly and easy the maintenance visits were carried out.
One airport manager commented “Very seldom I feel I could walk away and the job would be done to our standard, I certainly feel I could have on this occasion. On the last two visits you have been very patient in explaining what he was doing so I know where I am with things.”
If you want to receive the same level of customer service as World Duty Free and all of our other customers, contact us today on 0845 402 3045 or email us at firstname.lastname@example.org