Duncan puts trust in Assured for fire and security requirements for The Bannatyne Group.
Starting life with the first club built in 1997 at Ingleby Barwick, The Bannatyne Group now has over 60 health clubs spanning the UK, along with 4 superior hotels and a head office in Darlington.
Assured Fire & Security Managing Director, Simon Stokes, first met Duncan Bannatyne at an entrepreneur’s event in London in 2008. Following a motivating speech by Duncan on how to win new business, Simon approached Duncan afterwards and offered to protect one of his health clubs with an Assured CCTV system, fastrack a few meetings forward with Bannatyne’s Facilities Manager and soon Assured were looking after the whole portfolio.
Unhappy with the level of service from their existing fire and security provider, Bannatyne’s looked to Assured to provide a onestop-shop service for all systems. Assured install and maintain all fire and security systems for Bannatyne’s health clubs, hotels and head office including fire alarms, fire extinguishers, intruder alarm systems, CCTV systems, emergency lighting and panic alarms. This partnership has been in place since 2008 which is down to Assured’s personalised and reliable service.
As well as installing and maintaining fire and security systems, Assured’s personalised service separates them from the crowd. Bannatyne Group utilises the provision of a dedicated account manager, so each site within the group has just one direct contact at Assured, ensuring a prompt and efficient service. This on-going account management is supported by regular meetings and the production of a Monthly Performance Report (MPR). The MPR allows an overview of costs, maintenance visits and outstanding correctives works, as well as first time fix rates and engineer ratings. Tailored to suit each individual client’s specific reporting requirements, this transparent and detailed report enables the client to measure the service level and identify trends at a glance, it also enables them to delve deeper and see each engineers’ report and invoices all from one place. This makes managing multiple sites and systems far easier and gives control to the client and therefore peace of mind on what is happening on their estate.
Duncan says: “Simon was one of the few people to approach me after my speech and take on board my advice, which is why I gave Assured the opportunity to meet my team. However there were no favours and Assured made a good impression with my Facilities Team to win the business. We are impressed with the high level of personalised customer service and rapid response. They keep us compliant with the regulations and have a great culture with values that matter, which means we have peace of mind with a company we trust to do the right thing. Their reporting levels keep us in control of our estate and this makes a real difference to us.”
Simon concludes: “We’re extremely pleased to win this contract and to continue our relationship with Duncan and The Bannatyne Group. As you would expect from a successful businessman and organisation, this is not a given and we work hard to ensure we deliver a high quality service. We believe that our culture and values enable us to be a quality company that really does put the customer first. Because we’re specialists in both fire and security, consolidating your fire and security systems to us can save significant amounts of time, money and hassle.”