Assured Fire & Security are over the moon to win the Customer Care Initiative of the Year award in the 2016 Security & Fire Excellence Awards.
Now in their eighteenth year, the industry leading Security & Fire Excellence Awards have consistently broken new ground in highlighting the very best people, projects and processes the UK’s security & fire sector has to offer.
The glittering awards ceremony, held on Thursday 23rd November, was hosted by comedian Jimmy Carr at the prestigious Hilton Hotel on Park Lane, London.
Simon Stokes, MD of Assured Fire & Security comments: “We are thrilled to have won this leading industry award. Customer care is at the very heart of our business and something we pride ourselves on – being customer focused is one of our company values. We won this award due to the consistent hard work of our engineers, consultants and support staff, always putting the customer first and I’m extremely proud of what we have all achieved.”
Assured’s entry focused on the measures taken to improve relations and increase retention of customers. A new Technical Helpdesk was central to this, enabling Assured to eliminate waiting times for engineer visits whilst also saving the customers’ money. Simon concludes: “Our values are intrinsic to what we do here at Assured, and implementing them throughout the business has enabled us to win this prestigious award.”
Assured Fire & Security Ltd provide fire and security solutions to businesses and organisations across the UK and overseas. Set up by current Managing Director Simon Stokes, he soon found the company going from strength to strength. Today, with a reliable network of engineers covering the whole of the UK, Assured deliver quality fire and security installations and maintenance for a broad range of clients.