Service and Maintenance for your Systems

Always There For You 365/24/7

Always There!

Assured offer UK wide and international fire and security maintenance services. Our maintenance engineers are within one hour of most major UK cities and towns which mean our professional response team can be onsite quickly to deal with any issues you may have.

365/24/7 Maintenance and Fast Response

With Assured all your concerns or issues will be dealt with as we provide a 24 hour callout facility with all service contracts. Our professional maintenance team are just a phone call away and can be onsite for any callout within just four hours of receiving notification, 98 percent of callout sites are reached within 2 hours and a large percentage are dealt with over the phone at no additional cost.

“13500 non-fatal casualties a year are caused by fire“

Approved Engineering Expertise

All our engineers have a high level of customer liaison skills which means you will receive exceptional customer service. Our engineers are trained to the relevant technical codes of practice and in health, safety and care standard so you can be confident that the work will be completed in an efficient and professional manner.

The Assured Team – here to serve you

With our skill, experience and technology to meet your needs, we want you to know that we are always here to help whatever your systems or service needs may be, we pride ourselves on delivering a bespoke service to tailor your needs.

We have proven network of engineers based nationwide to deliver fire safety and security services which are backed up from our service desk, a team of service and corrective works co-ordinators, field line managers all managed by our service manager help deliver this work the way you want it.

“Fire costs British businesses £7.7 billion every year”

The latest systems and software to deliver the best service.

Our CASH Customer Relationship Management (CRM) system enables our service desk co-ordinators to efficiently log calls and distribute to our engineers electronic PDA’s, they then acknowledge this call and we know when they are their way to you.
Through our bespoke vehicle tracking system we can identify which engineer is closest to you and can keep you informed, this system also helps us be more efficient which keeps our costs down and ultimately benefits you.

All our engineers will call you to let you know they are on their way and the estimated time of arrival.

We also provide a Maintenance Performance Review (MPR) each year or quarter, this is a totally transparent excel spread sheet that allows you to track all calls, works, invoices , costs etc. and enables you and us to identify areas that may need further attention.

Experience, honesty and understanding of your needs.

We have a long established and trusted relationship with our clients in delivering fire safety and security services and have always been transparent in our information, the good and bad is delivered and discussed with all our clients at least annually where we use our Maintenance Performance Review to show our performance.

Although our engineers and staff are highly experienced and regularly trained from a technical point, the advantage to our customers is that we understand the challenges of working in different environments, whether it be manufacturing, high security, buildings where people have learning difficulties, or other unique environments, our staff know that entering and working in these sites can be totally unique and they are under a duty of care and obligation to adapt their selves to this.

Save time, money and the planet – reducing your carbon footprint

By using Assured you can reduce your carbon footprint as we use new enviromently friendly low emission and fuel efficient diesel vans and our multi-skilled engineers only have to make one visit to cover your fire alarm, fire suppression system, intruder alarm system, CCTV system, fire extinguishers, emergency lighting and much more.

Real after sales service with total transparency.

Your Account Manager is always dedicated to you from the moment you join us and can be contacted directly by phone on their personal mobile or email. We also issue all our managers mobile phone numbers and emails as well as our Managing Director, this is to prove to you that we won’t hide behind a main phone number and that if you don’t get what you need you have a way of escalating this, even if that means all the way to the top.

Special contracted rates& response times

Once you join us all call outs include travel time to site. Any call requiring immediate attention or a response within 48 hours will be considered as an emergency call out.

Our average response time is 2 hours. We monitor our response times for all our systems monthly, and have always achieved 100% on target for both security systems at 4 hours and fire systems at 8 hours.

This information is independently checked and verified by our accreditation bodies and inspectorates The Security Systems and Alarms Inspection Board (SSAIB), and British Approval of Fire Equipment (BAFE) who ensure we are working to all British Standards.

“Trust Assured Fire and Security to give you the Customer Service you can always rely on”

Benefits of using Assured

• 365/24/7  – always there for you – meaning you will never be left waiting for help
• Nationwide service by local engineers – get a consistent and professional service where ever you are
• One engineer one visit – multiskilled engineers know all your systems and your site saving you time and money in dealing with several companies and people and saving the planet.
• Personal service from people you know and trust – being a transparent organisation we provide full contact details of all our staff from the engineer and his  manager to the Managing Directors phone number and email address
• Real time engineering – all our work is completed on electronic PDA’s so you get emailed all your documentation within seconds of the work being completed, this includes your compliance certificates and it’s all backed up on line.
• Free online reports and buyers guides – providing you with up to date independent information on specialist fire safety and security services, from fire alarm buyers guides to 50 checks on your buildings fire safety this helpful information will help you make the right choice for you.
• Monthly audits of our engineers, staff and work – from mystery shoppers, customer questionnaires to technical audits of our work, you can be Assured we check, check and double check out service delivery to ensure you get a consistent and improved service.
• First time fix – keeping your systems working at an optimum – our engineers are targeted and monitored on their ability to fix a fault on the first visit, this ensures you get your problem fixed quickly and economically
• Free fire safety and security audits – we will evaluate your organisations risk against fire and crime and provide you with a full report on where you are at risk or lack compliance
• Fast efficient service – ensuring you are compliant and save money – if you need a repair or corrective work and upgrade our engineers can quote and fit while on site saving a return visit or if the quote is more complex we will have a quote with you the next day and follow this up within a week.
• Keeping you keep your self compliant – weekly updates on fire safety & security legislation and news with our email subscription service.
• Keeping you informed – Top tips on what you can do to make your organisation safer and secure
• Annual health check – improving our service to you – we visit your premises or call you at least annually to check you are happy with our service and find out ways we can improve our service to you and save you more time and money.
• Have your say and get rewarded – on line questionnaire and referral scheme to help improve quality
• Remote service of your system -  saving you time and money by remotely accessing your systems and resetting, interrogating or programming your system without the need for an engineer to visit your premises.
• Independent approval of our services – by using a BAFE, SSAIB & CHAS approved company you can be assured you are using a quality company that comply with all fire safety, security and health and safety requirements.
• The Customer is King – An independent company with great customer service at the core of its values – ensuring you will never need consider an alternative supplier

Maintenance Contract Service Levels

• Bronze - The contract cost is inclusive of labour for preventative maintenance to include testing & inspection during normal working hours at the intervals stated in this agreement. Any additional fault finding, call outs, training, additional works, programming or materials used will be charged at the Company’s current list prices.

• Silver - This contract has everything included within the bronze contract, but is inclusive of engineer call outs.

• Gold – This contract includes engineer call outs as well as replacement to any equipment should it break down due to normal fair wear and tear or normal deterioration of the system. (this does not include lamps or batteries).