Why Choose Assured?

Specialist experience

When you choose Assured to provide your fire and security you’ll be among great company. Some of the biggest businesses in the UK and abroad have benefited from our services including Warner Brothers, Nissan and Royals Royce. Other institutions we have worked for include The British Army, HM Prisons and The Royal Navy.

We also complete projects for educational institutions, the commercial and public sector and industrial companies. For more examples of our clients please visit our case studies page. You can also request a reference from one of our clients if you would like to find out more details about a particular project we have completed.

Expert staff

All our staff are professionally trained in fire and security engineering, they are security screened to BS7858, are CRB checked and have police security clearance so you know your premises are in good hands when we carry out any installation or service. We are regulated and inspected by The SSAIB and BAFE which provides you with independent proof that we are a professional organisation who will get the job done.

Useful resources & customer services

Sometimes it might just be a simple question you need answering or you may want to find out more about the fire and security options available to your company. Assured offer a huge range of online resources to provide you with the information you need including…

• An online resource centre where you can download important documentation for your business.
• Regular emails on fire safety and security regulation changes and top tips to make sure your business is up to date with recent safety developments.
• The ability to download the user manual for your fire or security system.
• Free fire safety and security audits.

You can also book your own service visits through our remote data centre and see the history of your maintenance plan so you know instantly when your fire or security system is due for an update. If you currently have a system with Assured then we offer remote servicing and off site maintenance of your system saving you the time and cost of having an engineer come out.

If you have a specific question or would like to discuss your needs in depth then please contact us.

Want More Information? Call us: 0845 402 3045

“Trust Assured Fire and Security to give you the Customer Service you can always rely on”

Benefits of using Assured

• 365/24/7 – always there for you – meaning you will never be left waiting for help
• Nationwide service by local engineers – get a consistent and professional service where ever you are
• One engineer one visit – multiskilled engineers know all your systems and your site saving you time and money in dealing with several companies and people and saving the planet.
• Personal service from people you know and trust – being a transparent organisation we provide full contact details of all our staff from the engineer and his manager to the Managing Directors phone number and email address
• Real time engineering – all our work is completed on electronic PDA’s so you get emailed all your documentation within seconds of the work being completed, this includes your compliance certificates and it’s all backed up on line.
• Free online reports and buyers guides – providing you with up to date independent information on specialist fire safety and security services, from fire alarm buyers guides to 50 checks on your buildings fire safety this helpful information will help you make the right choice for you.
• Monthly audits of our engineers, staff and work – from mystery shoppers, customer questionnaires to technical audits of our work, you can be Assured we check, check and double check out service delivery to ensure you get a consistent and improved service.
• First time fix – keeping your systems working at an optimum – our engineers are targeted and monitored on their ability to fix a fault on the first visit, this ensures you get your problem fixed quickly and economically
• Free fire safety and security audits – we will evaluate your organisations risk against fire and crime and provide you with a full report on where you are at risk or lack compliance
• Fast efficient service – ensuring you are compliant and save money – if you need a repair or corrective work and upgrade our engineers can quote and fit while on site saving a return visit or if the quote is more complex we will have a quote with you the next day and follow this up within a week.
• Keeping you keep your self compliant – weekly updates on fire safety & security legislation and news with our email subscription service.
• Keeping you informed – Top tips on what you can do to make your organisation safer and secure
• Annual health check – improving our service to you – we visit your premises or call you at least annually to check you are happy with our service and find out ways we can improve our service to you and save you more time and money.
• Have your say and get rewarded – on line questionnaire and referral scheme to help improve quality
• Remote service of your system – saving you time and money by remotely accessing your systems and resetting, interrogating or programming your system without the need for an engineer to visit your premises.
• Independent approval of our services – by using a BAFE, SSAIB & CHAS approved company you can be assured you are using a quality company that comply with all fire safety, security and health and safety requirements.
• The Customer is King – An independent company with great customer service at the core of its values – ensuring you will never need consider an alternative supplier

Maintenance Contract Service Levels

• Bronze - The contract cost is inclusive of labour for preventative maintenance to include testing & inspection during normal working hours at the intervals stated in this agreement. Any additional fault finding, call outs, training, additional works, programming or materials used will be charged at the Company’s current list prices.

• Silver - This contract has everything included within the bronze contract, but is inclusive of engineer call outs.

• Gold – This contract includes engineer call outs as well as replacement to any equipment should it break down due to normal fair wear and tear or normal deterioration of the system. (this does not include lamps or batteries).